Welcome to Taqatul.com, an innovative platform operated by ASD . Our mission at Taqatul.com is to connect talented freelancers with businesses and individuals seeking specialized skills.

Scope and Consent

By using the company’s website or requesting any service/course, you acknowledge that you have read, understood, and agreed to the terms of this document. If you do not agree, please refrain from using the website or purchasing any service.

Our Services

1. Web and Application Development: Needs analysis, UI/UX design, development, testing, delivery, and deployment.

2. Programming Training: Live/recorded courses, learning tracks, and educational content.

3. Additional Services: Maintenance, performance optimization, hosting, third-party integrations, and consultancy.

Accounts and Client Identity

• Clients must provide accurate and up-to-date information when requesting services or registering for courses.

• Any account usage will be deemed as performed by the account holder. Clients are responsible for safeguarding login credentials.

Pricing, Payments, and Invoices

• Prices are presented in official quotations or on product/course pages and may include/exclude taxes according to applicable laws.

• Project Payment Schedule: Typically (50% upfront) + (30% after trial delivery) + (20% upon launch), unless otherwise agreed in writing.

• Electronic invoices are issued, and payment constitutes acceptance of this document and the quotation.

• Any third-party fees (hosting, domains, paid services) are borne by the client unless otherwise stated in the quotation.

Delivery, Deadlines, and Quality Standards

• Timelines are defined in the quotation/technical proposal according to project scope.

• Meeting deadlines depends on the client providing materials and approvals on time.

• Deliverables are provided in line with the quality standards stated in the quotation (performance, compatibility, basic security, usability).

Revision Policy and Post-Delivery Warranty

• Clients have the right to request revision services within the agreed project scope.

• The number of revision rounds is defined in the quotation (e.g., two minor revision rounds after trial delivery).

• Bug-fix warranty period: 30 days from final delivery to resolve coding errors not caused by later requirement changes or third-party interference.

• If developer negligence is proven (e.g., clear disregard, failure to meet agreed specifications, or unjustified delays), the client has the right to request the company to replace the developer at no additional cost, with a written corrective action plan.

Cancellation and Refund Policy

1. Development Services

• No cash refunds are allowed after purchasing/initiating any development service.

• Instead of refunds, the client is entitled to request revisions to ensure satisfaction within the agreed scope.

• If proven company negligence occurs, the company commits to correcting the work or replacing the developer as needed. In rare cases, a partial refund may be considered if correction is impossible due to company-related reasons.

2. Training Courses

• Clients are entitled to a full course refund within 24 hours only from the first payment, provided that:

  • No substantial portion of the content has been downloaded/viewed (for recorded material),

  • No live session or exclusive non-returnable material has been accessed.

• After 24 hours, no refunds are allowed, though clients may request freezing or transferring their enrollment to a similar course (subject to company approval).

Process for Requesting Revisions/Refunds/Developer Change

• Requests must be submitted via the official company email or website contact form, stating: invoice/contract number, issue description, and supporting evidence.

• The company responds within 2–3 business days with a resolution plan or decision.

Privacy Policy and Data Protection

• Data we collect: Name, contact details, billing information, support communications, and project materials. Technical data (e.g., IP address) may be collected for security and performance.

• How we use data: Contract execution, service delivery, billing, support, product improvement, and important updates.

• Third-party sharing: We do not sell data. Minimal necessary data may be shared with trusted providers (hosting, payment gateways, analytics) under proper agreements and security standards.

• Data retention: Data is retained as long as necessary for legal and operational purposes, then deleted or anonymized according to best practices.

• Security: Reasonable technical and administrative safeguards are applied against unauthorized access.

• Your rights: Access, correction, deletion, or restriction of your data when legally feasible.

• Cross-border transfers: If data is transferred outside your country, it will be subject to appropriate contractual safeguards.

Cookies

• We use essential cookies for site functionality and additional cookies for analytics and user experience improvement.

• You can manage cookies in browser settings, but disabling them may affect some features.

Intellectual Property and Usage Rights

• Development assets and code remain the property of the company until full payment is received.

• Upon full payment, the client receives usage rights/ownership as defined in the quotation (full ownership or non-exclusive license).

• Open-source libraries/frameworks remain subject to their original licenses.

• The client confirms ownership or usage rights for all client materials provided to the company.

Acceptable Use and Prohibited Activities

• Our services or deliverables may not be used for illegal activities, malware distribution, intellectual property infringement, or content promoting hate or violence.

Technical Support and Maintenance

• Support is provided according to the agreed package (set monthly hours or ticket-based).

• Urgent security updates are prioritized reasonably.

Confidentiality and Non-Conflict

• The company is committed to maintaining confidentiality of client information and projects, disclosing it only with written consent or legal obligation.

Liability and Limitation of Damages

• The company shall not be liable for indirect damages, lost profits, or lost data arising from service usage.

• In all cases, the company’s total liability for any claim related to a service shall not exceed the amounts paid for that service within the preceding twelve months.

Force Majeure

• The company is not liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, major outages, pandemics, government actions).

Dispute Resolution and Governing Law

• This document and related contracts are governed by the laws of the Arab Republic of Egypt.

• Disputes shall first be resolved amicably within 15 business days of notification. If unresolved, disputes shall be referred to the competent courts within the Arab Republic of Egypt.

Amendments and Notifications

• The company reserves the right to amend this document from time to time.

• Any amendments will be published on our website with an updated effective date, and continued service usage constitutes acceptance of such amendments.

Contact Us

• Official Email: [info@taqatul.com]

• Phone/WhatsApp: [002/01061064337]